Frequently Asked Questions
Answers to common questions about our banking, insurance, and inheritance services.
General Questions
What is this platform about?
We are a digital banking platform that provides secure financial services, including fund management, insurance protection, and inheritance planning. Our goal is to make banking safe, accessible, and future-focused.
Who can create an account?
Any individual who meets our identity verification requirements can create an account and access our services.
Banking & Transactions
How secure are my funds?
All funds and transactions are protected using industry-standard encryption, monitoring systems, and access control mechanisms.
How long do transfers take?
Internal transfers are processed instantly. External bank transfers are processed based on the receiving bank’s network availability.
Insurance
What type of insurance do you offer?
We offer integrated financial insurance services that help protect account balances, beneficiaries, and financial obligations.
How do I activate insurance coverage?
Insurance options can be activated directly from your dashboard, subject to eligibility and plan selection.
Inheritance & Beneficiaries
What happens to my funds if something happens to me?
Funds are distributed according to your predefined inheritance instructions and registered beneficiaries.
Can I update my beneficiaries?
Yes. Beneficiaries and allocation percentages can be updated at any time from your account settings.
Support & Assistance
How do I contact customer support?
You can reach our support team through the Contact page or via our official support email during business hours.
What should I do if I suspect fraud?
Immediately contact our security team. We will investigate and take the necessary steps to protect your account.